Refund and cancellation policy

Expert review ($79)

If you cancel before we start your review, we refund the $79 in full. Once we've started, it isn't refundable, because you're paying for the expert's time and report, even if your price turns out to be fair. If you hire us to find it or handle it, the $79 is credited toward that fee.

Find it ($199)

If you cancel before we start contacting businesses, we refund it in full. Once we've started, it isn't refundable.

Handle it ($299, complex cases from $349)

Our fee promise applies: if we handle your case and don't save you more than our fee, we refund the case fee in full. Savings means the final amount is lower than the amount on the document you sent us, or you received a refund or credit. If you cancel before we contact the business, we refund the case fee in full.

Case coaching ($149)

If you cancel before we deliver your plan, we refund it in full. Once the plan is delivered, it isn't refundable.

How to ask for a refund

Email contact@mycardian.ca with your case number. Approved refunds go back to the card you paid with. Your bank usually shows them within 5 to 10 business days.

Third-party costs

Costs from other businesses (repairs, diagnostics, towing, storage) are between you and that business. We never commit you to one without your approval.

Draft for review. This policy will be reviewed by a lawyer before launch.